IT Advanced Systems Support

Fort Lauderdale, FL
Full Time
Experienced
The Advanced Systems Support role is dedicated to providing expert and creative solutions for user problems of a complex nature. The primary goal is to ensure user satisfaction and maintain productivity across the organization.
 
Responsibilities:
  • Provide expert and creative solutions to user problems of a complex nature to ensure user satisfaction and productivity. 
  • Instructs users in the use of equipment, software, and manuals. Identifies and escalates situations requiring urgent attention.
  • Research, resolve, and respond to highly complex questions; capture and document the details of an issue and the troubleshooting steps taken to escalate the issue or document the identification and resolution; use a ticketing system to track and route problems and requests, and document solutions.
  • Maintain system standards; load and initialize PC software (operating system, networking software, applications software, MDM, etc.); test PCs and Macs for correct network operations including access to printers, e-mail, and business applications; instructs users on use of their PC or MAC and its access to the network; configure new workstations and setup computers based upon an existing client/server model
  • Provide support and administration for SharePoint, including user permissions, document libraries, and troubleshooting site access or syncing issues.
  • May act as product liaison for major products, working with vendors to solve technical issues as needed.
  • Assist in managing Enterprise applications, including desktop installation/configuration and permissions assignment. 
 
Knowledge and Experience:
  • Minimum of 2 years of support experience.
  • Knowledge of SharePoint is a must.
  • Hardware/software troubleshooting experience. 
  • Networking and wireless networking experience preferred.
  • Knowledge of Windows Server/Azure administration and using cloud-based Applications.
  • Working knowledge and experience with Windows 10/11 setup and macOS setup and troubleshooting, Outlook, and Microsoft Office.
  • Experience with Intune or similar device management preferred. 
  • Ability to effectively learn and acquire new knowledge and skills.
 
 
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